Frequently Asked Questions

Everything you need to know about shopping with kikki.K

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.

What is your return policy for stationery and home goods?

We offer a 30-day return policy for most items in original condition. Please note that personalized products and earrings cannot be returned due to hygiene and customization reasons.

Do you offer international shipping?

Yes, kikki.K ships to many countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.

Can I add a personalized monogram to my diary or planner?

Absolutely! We offer a monogramming service on selected leather goods and planners. Look for the 'Personalize Me' icon on eligible product pages.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna.

How do I care for my kikki.K leather products?

To keep your leather items looking their best, we recommend wiping them with a soft, damp cloth and avoiding prolonged exposure to direct sunlight or heat.